Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants stay healthy during shipping?
We use custom-designed, eco-friendly packaging that secures the plant and its soil in place. Every order is shipped via expedited service to minimize time spent in transit and ensure your greenery arrives lush and vibrant.
What is your return policy for live plants?
We offer a 30-day 'Happy Plant' guarantee. If your plant arrives damaged or dies within the first 30 days, simply send us a photo and we will provide a replacement or a full refund.
Do your pots come with drainage holes?
Most of our artisanal ceramic and terracotta pots include drainage holes to prevent root rot. For decorative planters without holes, we recommend using them as cachepots with a plastic nursery liner.
Do you offer international shipping?
Currently, Ginger's Greenhouse only ships within the continental United States to comply with agricultural regulations and ensure the health of our plants during travel.
How can I track my order?
Once your order is processed, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.